Novoferm products are manufactured to the highest quality standards and comply with all the necessary regulations and safety standards.
Novoferm is based on the simple principle of quality not quantity, we ensure our products fulfil the maximum quality, safety, comfort and aesthetics at a minimum cost. This is why we also give generous long-term guarantees on our products and of course the customer service to go with it. We are passionate about providing safety, security and convenience in all the homes where our products are used.
We provide a 10 year warranty from the date of purchase covering the safe and reliable operation of the garage door.
This warranty is conditional on the regular inspection and maintenance of the product in accordance with the installation manual supplied with the door.
During the guarantee period the manufacturer undertakes to repair, without charge, any product which has suffered a proven failure of its safe and reliable operation provided that the springs, tracks and guide rollers have been inspected regularly (at least once a year) and maintained correctly, including replacement of wear items when required.
All Novoferm garage doors offer a 10 year warranty against the integrity of the door panel, as well as 2 years on rollers and springs for normal use, up to 25 open and close cycles a day.
All retractable garage doors offer a 10 year manufacturer’s guarantee (2 years for canopy doors) on material and manufacturing faults of all immovable frame parts, if it can be proved that they are inoperative, or their use is impaired. In the case of Novoferm steel doors, these are supplied factory prefinished in polyester based white. They are not immune to damage which can occur at any stage of the handling of the product from factory to site.
Minor surface damage can be easily repaired using touch-up sprays or sticks without invalidating warranties. The corrosion of swarf filings or other airborne particles, rusting or staining of the panel is not considered as panel rust. Novoferm timber doors use organically grown Cedar from replenishable sources, with natural colour and grain variations - this is a feature of Cedar. We make every effort to harmonise the effect, where possible, by hand matching the component parts used in construction. Please note that a uniform grain pattern cannot be guaranteed. Timber doors must be finished in accordance with the installation instructions, supplied with the door and the technical specification.
Novoferm timber doors are supplied with a temporary finish (unless ordered fully finished). As soon as the door is unwrapped one coat of a good quality basecoat primer must be applied to both sides of the door. Immediately after installation your timber doors require two further coats of a good quality exterior wood finish on both sides. Initial application and periodic treatment should be carried out strictly in accordance with the wood stain manufacturers.
Vision slats allow natural light into your garage and are supplied complete with glazing. They are available “inline” or as a brick-bond pattern. On woodgrain doors vision slats will be supplied in a brown finish.
Important note: In the event of extreme weather conditions the slats could be susceptible to water ingress.
In the unlikely event of a warranty claim becoming necessary, please contact the dealer or distributor who supplied the door. To enable your claim to be processed without delay you should provide the following information:
Your name, address and contact telephone number
The original invoice and date of purchase
A description of the door, the door type and the product number
A description of the reason for the claim
If your claim is valid, your dealer will then supply details of your claim, together with a copy of the warranty card supplied with the door and proof of purchase, to the warranty department at Novoferm UK. An assessment of the claim will then be made. This may mean Novoferm will request an inspection of your door at your premises. In the event that there is no legitimate claim under the terms of the warranty, you may be liable for the costs of this visit. It is essential that you take note of the care and usage instructions provided with your door and you follow these instructions throughout the lifetime of your door.
The warranty does not cover:
Normal wear and tear
Priming and other surface protection treatments
Negligent or wanton destruction
Incorrect or too late applied surface protection treatments
Repair by a non-qualified installer
Use of non-Novoferm parts without the approval of Novoferm
Damage or removal of the product number or making it unidentifiable
External influences, such as fire, salts, water, acids, alkaline solutions, abnormal environmental influences
Mechanical damage caused by improper transport or installation
Garage doors that are situated within 3 miles of the coastline (excluding ABS or GRP doors) are not covered for rust issues
All dark colours which are exposed to direct sunlight should be avoided. Dark coloured doors may undergo expansion due to heat absorption.Such instances are not covered by the guarantee, however normal performance will revert when the door has cooled down if the heat absorption has affected the door's performance.
We are confident that your newly installed door will operate smoothly and look good not just when new, but for years to come, and for your peace of mind our garage doors are covered by the warranties outlined on this website under the Warranty section.
What do you need to do?
In order to get the best from your door, and for your door to be fully covered by the warranty, there are some things you will need to do throughout the warranty period.
You must look after the door, gear and accessories, and to avoid possible damage to your door and comply with the warranty conditions, only genuine replacement parts and accessories must be used.
Our doors are built to last, but as you would expect, any mechanism needs to be looked after to work at its best. You will need to make sure your door is maintained in line with our care and maintenance guidelines.
The more your door is used, the more likely certain mechanical parts are to wear out. The applicable wearing parts of your door and gear are not covered by the safe and reliable operation guarantee (although they would be replaced if they were found to have a manufacturing defect within the period of the guarantee).
Check your door every 6 months and arrange for prompt replacement of any worn parts to avoid damage being caused to other parts of the door.
Certain door and operating gear components will need to be lubricated at regular intervals and you should arrange for this to be done as required.
Immediately after your door is fitted and after every 5,000 operations of the door, or at least once a year, oil all pivot points and check the tightness of screws and clamped connections. Keep running tracks clean (do not grease them), check all parts and replace any worn components.
The springs should be replaced by an experienced door fitter after approximately 25,000 operations (see fitting and operating instructions).
You should not oil the lock cylinder. If it is sticking, lubricate it with graphite dust.
If you have a canopy door, check the cable every 6 months of normal usage (8 operations per day). If you find any wear, you should have the cables replaced by an expert fitter.
Should you damage your door panel and/or gear, it should be rectified immediately to reduce the chance of further deterioration and/or subsequent damage to other parts of the product.
Rollers doors should be serviced annually to ensure that the components are operating correctly and to ensure optimum running of the door.
If in doubt about any maintenance procedures, please consult a garage door specialist. We have a nationwide network of installers who can offer you expert advice on all aspects of caring for your garage door. Please refer to our dealer network information on this website for a full contact list of all our dealers.
Cleaning & care
Periodically (approximately every 3 months) clean the door panel using warm water and a soft cloth or sponge and allow to dry naturally.
Coastal properties need to clean steel doors on a weekly basis due to the corrosive nature of the sea air. GRP, Timber and ABS doors do not need to be cleaned so frequently in a coastal area.
Never use detergent, abrasive, caustic or solvent based cleaners as these may damage the door surface.
Any marking or stains should be cleaned immediately to prevent permanent marking of the paint work.
Make sure the door doesn’t come into contact with any caustic or acidic substance which could damage the door surface or structure (bird droppings are particularly damaging, as they are acidic and can attack the door surface so this should be removed as soon as possible).
If you live in a coastal area, cleaning is especially important as salt is corrosive and over time can damage the door surface if not removed.