Our doors are built to last, but as you would expect, any mechanism needs to be looked after to work at its best. You will need to make sure your door is maintained in line with our care and maintenance guidelines.
The more your door is used, the more likely certain mechanical parts are to wear out. The applicable wearing parts of your door and gear are not covered by the safe and reliable operation guarantee (although they would be replaced if they were found to have a manufacturing defect within the period of the guarantee).
Check your door every 6 months and arrange for prompt replacement of any worn parts to avoid damage being caused to other parts of the door.
Certain door and operating gear components will need to be lubricated at regular intervals and you should arrange for this to be done as required.
Immediately after your door is fitted and after every 5,000 operations of the door, or at least once a year, oil all pivot points and check the tightness of screws and clamped connections. Keep running tracks clean (do not grease them), check all parts and replace any worn components.
The springs should be replaced by an experienced door fitter after approximately 25,000 operations (see fitting and operating instructions).
You should not oil the lock cylinder. If it is sticking, lubricate it with graphite dust.
If you have a canopy door, check the cable every 6 months of normal usage (8 operations per day). If you find any wear, you should have the cables replaced by an expert fitter.
Should you damage your door panel and/or gear, it should be rectified immediately to reduce the chance of further deterioration and/or subsequent damage to other parts of the product.
Rollers doors should be serviced annually to ensure that the components are operating correctly and to ensure optimum running of the door.
If in doubt about any maintenance procedures, please consult a garage door specialist. We have a nationwide network of installers who can offer you expert advice on all aspects of caring for your garage door. Please refer to our dealer network information on this website for a full contact list of all our dealers.
Cleaning & care
Periodically (approximately every 3 months) clean the door panel using warm water and a soft cloth or sponge and allow to dry naturally.
Coastal properties need to clean steel doors on a weekly basis due to the corrosive nature of the sea air. GRP, Timber and ABS doors do not need to be cleaned so frequently in a coastal area.
Never use detergent, abrasive, caustic or solvent based cleaners as these may damage the door surface.
Any marking or stains should be cleaned immediately to prevent permanent marking of the paint work.
Make sure the door doesn’t come into contact with any caustic or acidic substance which could damage the door surface or structure (bird droppings are particularly damaging, as they are acidic and can attack the door surface so this should be removed as soon as possible).
If you live in a coastal area, cleaning is especially important as salt is corrosive and over time can damage the door surface if not removed.