Meet The Team

Committed to Providing an Unrivalled Service

With its international team of Sales Consultants, Technicians and Service Engineers, Novoferm is there to provide service and support, every step of the way, from concept to installation, and beyond.

Alison Jarrett

Customer Service Manager

Introducing Novoferm’s New Customer Service Manager

As part of their ongoing commitment to providing an exceptional customer experience, Novoferm are proud to introduce their brand-new Customer Service Manager, Alison Jarrett.

Alison joins the ever-growing Novoferm family, bringing with her a wealth of knowledge and experience spanning over 20 years, including ten years in management. The mother of two has proven herself efficient, innovative, and methodical, able to resolve projects to the highest standards with meticulous attention to detail.

Highly Respected Customer Service Professional

Alison started out at Dupont selling printing consumables before moving to Agfa to help establish a new team. She has spent the last eight years working in London for software company, Adgistics, managing an international helpdesk. Alison is described by those who’ve worked with her as a highly respected customer service professional. She holds an abundance of experience, including ten years in management.

Her efficient, innovative, methodical approach to managing and resolving projects has brought her much success, and Novoferm are pleased to see this success replicated with them. Novoferm are committed to delivering exceptional customer service. They are confident Alison can help them with this with her having achieved record-high customer satisfaction rankings, improvements to the bottom line and turnabout of underperforming operations.

Recommended by Many

The list of recommendations received by Alison are certainly numerous, with many examples on her LinkedIn page. One commenter was quoted as saying: “I can happily recommend Alison. Not only is she extremely professional in her approach to work and can think around any problem that may arise, she is a joy to work alongside.”

Yet another was quoted as saying: “Alison is a fantastic person, with a gravitational personality who knows what to do and when to do it. She has been at the centre of the huge success within the customer services division of Adgistics, and her great skill set at dealing with even the most difficult of customers or situations should be commended to the highest level. Alison is one of a kind.”

Novoferm are confident that Alison, who spends half of every weekend watching football, will certainly have no trouble keeping her eye on the ball. With her introduction as Customer Service Manager, Novoferm’s customers will continue to enjoy the excellent service they have come to expect.

For more information about Novoferm and what they do, make sure to visit https://www.novoferm.co.uk/ or phone them on 01582 377070.

Paul Murphy

National Sales Manager

Paul has over 24 years’ experience in the garage door industry, initially with PC Henderson where he spent the best part of 19 years in various roles. Following his time with PCH Paul then went to Novoferm (Europe) and for the next few years enjoyed helping Novoferm establish a foot hold in the UK market. Now with his Novoferm UK cap firmly in place Paul is very much involved with the constant growth of his customer base.

Paul is married with two sons and enjoys being involved with his youngest son’s local football activities.