In the unlikely event of a warranty claim becoming necessary please contact the dealer or distributor who supplied the door. To enable your claim to be processed without delay you should provide the following information:

  • Your name, address and contact telephone number
  • The original invoice and date of purchase
  • A description of the door, the door type and the product number
  • A description of the reason for the claim

Your dealer will then supply details of your claim, together with a copy of the warranty card supplied with the door and proof of purchase, to the warranty department at Novoferm UK. An assessment of the claim will be made. This may mean Novoferm will need to come and inspect your door at your premises. In the event that there is no legitimate claim under the terms of the warranty you may be liable for the costs of this visit. It is essential that you take note of the care and usage instructions provided with your door and you follow these instructions throughout the lifetime of your door.

The warranty does not cover:

  • Improper installation
  • Normal wear and tear
  • Priming and other surface protection treatments
  • Negligent or wanton destruction
  • Incorrect or too late applied surface protection treatments
  • Repair by a non-qualified installer
  • Use of non-Novoferm parts without the approval of Novoferm
  • Damage or removal of the product number or making it unidentifiable
  • Improper operation
  • External influences, such as fire, salts, water, acids, alkaline solutions, abnormal environmental influences
  • Mechanical damage caused by improper transport or installation

All dark colours which are exposed to direct sunlight should be avoided. Dark coloured doors may undergo expansion due to heat absorption. Such instances are not covered by the guarantee, however normal performance will revert when the door has cooled down if the heat absorption has affected the door's performance. All previous price lists are rendered invalid with the publication of this price list.