Garage Door Warranty
Warranty for Novoferm Garage Doors
All Novoferm products are independently tested to the highest standards and are certified to the high safety requirements and performance characteristics of European Standard 13241-1. You can, therefore, be confident that your purchase of a Novoferm product is a safe investment.
Guarantee: Novoferm offers the following warranty for garage door, and garage door automation products:
1. Summary (subject to the terms and conditions outlined in sections 2-4 following and periods of cover overleaf):
- 10 years - Safe and reliable operation (for use up to 25 open and closing cycles per day)
- 10 years - Integrity of the door panel(s) / curtain
- 10 years - Panel corrosion (inside and out)
- 10 years - All immoveable frame parts
- 10 years - Seal degredation
- 5 years - Surface finish of Satin Grey, Rosewood and Golden Oak finished sectional door panels
- 5 years - Novomatic operator (803/553NRG) mechanical parts, plus motor and control unit
- 5 years - NovoPort® operator motor and control unit mechanical parts
- 5 years - Novoferm Insulated Roller Garge Door operator motor and mechanical parts
- 3 years - Novoferm Insulated Roller Garge Door operator control unit
- 2 years - All mechanical elements of the doors, including rollers and springs
- 2 years - VivoPort® operator mechanical parts, plus motor and control unit
- 2 years - All remote control parts and accessories (excluding batteries, bulbs and fuses)
2. Requirements
The warranty only covers damage to the purchased garage door or garage door operator. The fully completed warranty card/service record (to be updated annually), together with receipt of purchase, correspondingly substantiates your right to claim under warranty. Warranty claims are only accepted in the country where the garage door/operator was purchased. The product must have been purchased through our authorised distribution channels.
Consequential costs for installation and de-installation, inspection of parts, transport and postage costs will not be accepted by Novoferm.
3. Performance
During the warranty period we undertake to rectify any and all defects to the Novoferm product which can be proved to be attributed to a material or manufacturing fault. We promise, at our discretion, to either exchange the defective merchandise, repair or allow a reduction in price. Replacement parts remain our property.
4. This Warranty Does Not Cover Damage Caused By:
- Improper installation and negligent care and maintenance
- Improper initial and subsequent operation
- Negligent or wanton destruction
- External influences, such as: fire, water, salts, alkaline solutions, acids and any abnormal environmental influences
- Mechanical damage, through improper transport and fitting, or through falling or hitting objects
- Improper use of surface protection treatments
- Repair by non-qualified persons
- Using non-Novoferm parts without the written approval of the manufacturer
- Removal of the product number, or making it unidentifiable
- Application of additional, non approved weights or infills
- Failure to remove the protective film or packaging provided with the product, where applicable
Please see overleaf for periods of cover. This warranty applies to all goods sold on or after 1 September 2010, until further notice.
5. Visual Apperance - the quality check:
A new garage door can be a significant investment that will transform the appearance of your home. This information was designed by the Association of Garage Door Specialists as a guide for purchasers of domestic garage doors. The quality check should be carried out in natural daylight, not direct sunlight whilst standing at a distance of
3 metres from the door to view the overall appearance.
The door is acceptable if, taking into account the facts below, none of the following are readily visible on the face of the door:
- Marks or distortion associated with the manufacturing process
- Minor indentations, marks or scuffs on the surface
- Paint or stain blemishes.
6. Warranty Periods Offered: Up & Over Door Systems
The purchaser is granted a warranty covering the safe and reliable operation of the Novoferm garage door for a period of 10 years from the date of purchase. This warranty is conditional on the regular inspection and maintenance of the product in accordance with the installation manual supplied with the door. During the guarantee period the manufacturer undertakes to repair, without charge, any product which has suffered a proven failure of its safe and reliable operation provided that the springs, tracks and guide rollers have been inspected regularly (at least once a year) and maintained correctly, including replacement of wear items when required.
All Novoferm garage doors offer a 10 year warranty against the integrity of the door panel, as well as 2 years on rollers and springs for normal use, up to 25 open and close cycles a day.
All retractable garage doors offer a 10 year manufacturer’s guarantee (2 years for canopy doors) on material and manufacturing faults of all immoveable frame parts, if it can be proved that they are inoperative, or their use is impaired.
In the case of Novoferm steel doors, these are supplied factory pre-finished in polyester based white or sepia brown. They are not immune to damage which can occur at any stage of the handling of the product from factory to site. Minor surface damage can be easily repaired using touch-up sprays or sticks without invalidating warranties. The corrosion of swarf filings or other air borne particles, rusting or staining of the panel is not considered as panel rust.
Novoferm timber doors use organically grown Cedar from replenishable sources, with natural colour and grain variations - this is a feature of Cedar. We make every effort to harmonise the effect, where possible, by hand matching the component parts used in construction. Please note that a uniform grain pattern cannot be guaranteed. Timber doors must be finished in accordance with the installation instructions, supplied with the door and the technical specification. Novoferm timber doors are supplied with a temporary finish, please ensure that a full specification of finishing coats are applied immediately before or after installation to all exposed surfaces - inside and out, with a Sikkens or similar finishing coat system.
6. Warranty Periods Offered: Sectional Garage Door Systems
The purchaser is granted a warranty covering the safe and reliable operation of the Novoferm garage door for a period of 10 years from the date of purchase. This warranty is conditional on the regular inspection and maintenance of the product, in accordance with the installation manual supplied with the door. During the guarantee period the manufacturer undertakes to repair, without charge, any product which has suffered a proven failure of its safe and reliable operation provided that the springs, wire cables, tracks. guide rollers and hinges have been inspected regularly (at least once a year) and maintained correctly, including replacement of wear items when required.
All Novoferm garage doors offer a 10 year warranty against the integrity of the door panels, as well as 2 years on rollers, springs, pullies and cables for normal use, up to 25 open and close cycles a day.
All Novoferm garage doors offer a 10 year manufacturer’s guarantee on floor seals, central seals, side seals and header seals against perishing.
All Novoferm garage doors offer a 10 year manufacturer’s guarantee on material and manufacturing faults of all immoveable frame parts, if it can be proved that they are inoperative, or their use is impaired.
Furthermore, Novoferm fully finished steel doors (i.e. factory finish painted, Golden Oak, Rosewood, Satin Grey, Titan) come with a 10 year panel corrosion guarantee relating to rust through inside or outside. If a panel rusts through, then the affected panel only will be replaced. Due to weathering, the new panel may not exactly match the colour of the old. In this instance the door should be repainted by the customer with a proprietary paint system, following the paint manufacturers’ instructions. In areas of high corrosion (e.g. if exposed to sea air) it is advisable, in terms of care and maintenance, that the door panels should be painted with a proprietary paint system, following the paint manufacturers’ instructions and that the door should be regularly cleaned. The corrosion of swarf filings or other air borne particles, rusting or staining of the panel is not considered as panel rust.
The surface finish of Satin Grey, Titan, Rosewood and Golden Oak foil finished sectional door panels is guaranteed from serious degradation for a period of 5 years, provided that regular maintenance including cleaning from salt is carried out in accordance with our instructions. During this period the colour of the door panels may change due to weathering (e.g. Intense UV radiation and coastal conditions etc). This is normal and is not covered by the warranty.
In the case of Novoferm pre-finished steel doors, these are supplied with polyester based primer paint finish. They are not immune to damage which can occur at any stage of the handling of the product, from factory to site. Minor surface damage can be easily repaired using touch-up sprays or sticks without invalidating warranties. Novoferm timber sectional doors are supplied unfinished, please ensure that a full specification of finishing coats are applied immediately before or after installation to all exposed surfaces - inside and out, with a Sikkens or similar finishing coat system.
6. Warranty Periods Offered: Novoferm Insulated Garage Door System
The purchaser is granted a warranty covering the safe and reliable operation of the garage door for a period of 10 years from the date of purchase. This warranty is conditional on the regular inspection and maintenance of the product, in accordance with the installation manual supplied with the door. During the guarantee period the manufacturer undertakes to repair, without charge, any product which has suffered a proven failure of its safe and reliable operation, provided that the door has been inspected regularly (at least once a year) and maintained correctly, including replacement of wear items when required.
Novoferm Insulated Roller Garage Door systems are guaranteed against any form of manufacturing defects for a period of 2 years from the date of purchase. The finish of white powder coated doors is guaranteed for a period of 2 years.
In the case of textured woodgrain finished doors, the exterior finish is guaranteed to provide an effective weatherproof membrane which will resist perforation of the door from the weather-side due to corrosion for 10 years. Furthermore, colour change or fade to the exterior surface will be limited and uniform for the full 10 year period.
Some marking may occur at the top of the internal side of the door curtain, this is unavoidable and is due to prolonged contact with auto-lock system.
6. Warranty Periods Offered: Novoferm Garage Door and Gate Automation
For garage door operators: Novoport® and Novomatic, we grant the following warranty, in case of supplying us with the original invoice: 5 years for mechanical parts of the operator motor and the control unit; 2 years for remote control parts and accessory parts. For Vivoport® operators we grant a 2 year warranty for mechanical parts of the operator, the motor and the control unit. A 2 year warranty is also granted for remote control parts and accessory parts. No warranty claims will be accepted for wear and tear parts and consumption parts (e.g. light bulbs, batteries, fuses).
Novoferm Insulated Roller Garage Door electric operators are guaranteed against any form of manufacturing defect for a period of 5 years for mechanical elements, motors and transformers. The motor control unit is guaranteed for 3 years. Remote control accessories and parts are guaranteed for a period of 2 years. No warranty claims will be accepted for wear and tear parts and consumable parts (e.g. light bulbs and batteries).
